July 2, 2025 Breaking News, Latest News, and Videos

Santa Monica Resident Takes On Conseco Life Insurance Company Over Unpaid Claim:

When Santa Monica resident Pamela Gross bought a policy from Conseco Life Insurance Company in 1994, she trusted the major cancer insurance company would protect her financially should she ever need cancer treatment.

Nineteen years later, the 63-year-old retired elementary school teacher and mother of two filed a lawsuit in a case that takes the issue of bad faith claim delay and denial to absurd levels.

Her lawyers, William Shernoff and Samuel Bruchey, of Shernoff Bidart Echeverria Bentley LLP, filed the complaint and demand for jury trial on April 2 at the Los Angeles Superior Court.

In June 2012, Gross was diagnosed with a melanoma in her upper left triceps. She underwent consultation, treatment, and two surgical procedures at St. John’s Health Center several weeks later.

The treatment was ultimately successful, but thanks to Conseco her problems had only just begun.  

After she filed her claim, Conseco required Gross to send various medical records and other documents, which it repeatedly denied receiving.

It directed her calls to four separate company offices, used a 50-year old medical guide to determine the appropriate cost of her cancer treatment, and denied the malignancy of her melanoma.

Eventually, it paid only a small amount of the claim – several hundred dollars out of nearly $25,000 in medical and doctor bills – and has persistently stood by its decision.

Gross, who pays $127 quarterly for the insurance, said she was given every excuse under the sun before she decided to take legal action.

“This company is basically telling you to your face: go sue us,” Gross said. “Most people don’t know how to fight. The point is if you have a legitimate claim, and you are paying your premiums, then you are entitled to what you are paying for.”

Conseco Life Insurance Company is a corporation duly organized under the laws of the State of Indiana with its headquarters in Carmel, and is licensed to sell insurance in the State of California.

A Conseco spokeswoman said the company was unable to comment on any situations where there is pending litigation.

Bruchey said his law firm has specialized in suing insurance companies on behalf of policyholders for more than 30 years.

He said it was becoming more common for insurance companies to not pay up on legitimate claims.

“We are seeing insurance companies do everything they can to look for a reason to deny a claim,” Bruchey said. “This case is pretty bad. I would almost say it’s as bad as it gets. When you consider it involves somebody who has been diagnosed with cancer. Anybody who has had cancer touch their family, knows what a terrifying diagnosis that is. Instead of making things easier for Pam, this company did everything it could to put the burden of the investigation on her, then came up with what we think are ridiculous reasons to delay and deny her claims.”

Bruchey said policyholders should speak up if they feel they have been hard done by.

“People need to remember that just because an insurance company says that you’re not entitled to any benefits, that’s not necessarily the end of the story,” he said. “People need to fight for their rights. If it smells like smoke, there’s probably fire there. In other words, if it doesn’t seem like the insurance company is treating them fairly, they probably aren’t. Pamela realized what Conseco was doing wasn’t right and that’s what more people need to remember to do.”

Bruchey said he was confident in backing his client.

“It’s an outrageous case when you have somebody going through cancer and the insurance company takes the position ‘well, we know you’ve got melanoma, but that’s not necessarily cancer,’” he said. “When Pamela told her doctors that, they laughed because it not just cancer, but it’s one of the most deadly kinds of cancer.”

Conseco has 30 days from the filing of the suit to respond to the claims.

Related

Mirror columnist Tom Elias: Lawsuit Targets Companies Selling What Lawyers Call ‘Junk’ Health Insurance

in News
<>Related Posts

People are Using Palisades for “Disaster Tours.” Local Officials Are Trying to Stop Them

July 1, 2025

July 1, 2025

A new motion introduced to City Council requests a coordinated strategy from LADOT, the Los Angeles Police Department, and the...

Santa Monica Favorite Esters Rebrands as Esters Wine Shop & Oyster Bar

June 30, 2025

June 30, 2025

New Concept Launches With French-Spanish Flair and Free Bubbles Esters Wine Shop, the fave Parisian-style wine bar in downtown Santa...

Letter to the Editor: Santa Monica’s Great Park: It’s Time to Deliver on 100 Years of Promise

June 30, 2025

June 30, 2025

Santa Monica stands at the edge of history. For nearly a century, residents have consistently supported turning the airport land...

Why Nordstrom Says It’s Closing Its Santa Monica Place Location

June 30, 2025

June 30, 2025

A Nordstrom spokesperson explained the closure as a strategic realignment Nordstrom confirmed its decision to close its Santa Monica store...

Three-Bed Palisades Highlands Townhouse Hits Market for $1.7M

June 30, 2025

June 30, 2025

The Mediterranean-style property, located at 1529 Michael Lane, is part of a 71-unit community A remodeled 1,919-square-foot townhouse in the...

Six-Bed Mar Vista Hilltop Home Under Construction Lists for $5.3M

June 30, 2025

June 30, 2025

The private backyard is complete with a pool, spa, fire pit, built-in BBQ, and areas for outdoor dining A stunning...

(Video) Getty Villa Reopens Six Months After Dodging Destruction of Palisades Wildfires

June 29, 2025

June 29, 2025

With the reopening also comes a new exhibit, “The Kingdom of Pylos” Getty Villa Reopens Six Months After Dodging Destruction...

Free Virtual Planetarium Shows Coming to SMC in July

June 29, 2025

June 29, 2025

The virtual format is in place as construction of the new SMC Planetarium and Observatory nears completion The Santa Monica...

Santa Monica Adopts $793.3M Budget for FY25-27, Prioritizing Housing and Safety

June 29, 2025

June 29, 2025

The budget preserves core services and invests in major projects, including over $1 billion in hotel investments The Santa Monica...

Iranian Pastor in West L.A. Speaks as Church Rocked by Immigration Raids 

June 28, 2025

June 28, 2025

Five Detained as Fear Spreads Through Persian Christian Faith Community  Fear has spread through a West Los Angeles congregation after...

California Doubles Down on Hollywood: $750M in Tax Credits Approved for Film and TV Industry

June 28, 2025

June 28, 2025

State Lawmakers Back Major Expansion of Production Incentives, Raising Job Projections Los Angeles’ film and television industry is poised to...

Park: “Our Water Infrastructure Must Be Emergency-Ready Every Day”

June 28, 2025

June 28, 2025

Councilwoman expressed cautious relief at the news but emphasized the need for robust infrastructure The Los Angeles Department of Water...

Washington Square Pizza Opens to the Public

June 28, 2025

June 28, 2025

New York Style Pizza “By-The-Slice” Now at the Beach By Nick Antonicello  Washington Square Pizza formally opened its doors today...

California Allocates $5B for Road Repairs, Transit Expansion

June 28, 2025

June 28, 2025

The funding aims to improve road safety, reduce traffic congestion, and promote cleaner transportation California is investing nearly $5 billion...

THIS SUNDAY: Palisades Symphony Presents “Best of Broadway”

June 28, 2025

June 28, 2025

The performance will feature a full orchestra playing iconic selections, from John Philip Sousa’s *El Capitan* and George Gershwin’s *The...