Santa Monica’s use of web, telephone, and mobile technologies to connect residents, businesses, and guests with city services has been recognized by the Public Technology Institute with the city being designated a Citizen-Engaged Community.
Santa Monica is the only city of its size to receive this designation for the two-year period 2011-13.
PTI’s Citizen-Engaged Communities Designation Program challenges local governments to achieve high standards in citizen participation, seamless service delivery and democratic accountability.
The centerpiece of Santa Monica’s application was the city’s use of a centralized customer relationship management system called Government Outreach, or GO system.
Using GO, residents can report issues, request a service or find more information about an array of city services through the website or a mobile app available for iPhone and Android. A complete list of services can be found at www.smgov.net/go.
PTI is a national, non-profit research organization focused on technology and policy trends impacting local governments.
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