June 13, 2024 Breaking News, Latest News, and Videos

Beachbody to Pay $3.6 Million in Consumer Protection Case

Beachbody, one of the world’s largest sellers of exercise videos, supplements, and weight-loss programs, has agreed to change its website and sales practices to better protect consumers.

The move follows a consumer protection case that will now require the Santa Monica-based business add a separate checkbox to its website for recurring payments.

Beachbody, which claims more than 23 million customers, also will pay $3.6 million in penalties and restitution as part of a final court judgment, the City said. The judgment was negotiated with the Santa Monica City Attorney’s Office after lengthy discussions, which followed the prosecutors’ investigation of consumer complaints.

The City Attorney’s Office learned that Beachbody was charging its customers’ credit cards on an automatic, recurring basis for renewals of products and services, without their express prior consent as required by law.

The judgment includes a permanent injunction requiring full transparency with consumers. Before automatically renewing charges, Beachbody now must:

  • Clearly and conspicuously disclose the renewal terms
  • Get consumers’ consent, through a separate check-box (or similar mechanism) that does not include other terms and conditions
  • Send a clear summary of the renewal terms after consumers pay
  • Allow consumers to cancel easily, both online and by phone
  • Send reminders of upcoming renewals for all subscriptions 6 months or longer

“The Santa Monica City Attorney’s Office is committed to protecting consumers from unfair and unlawful business practices,” said City Attorney Lane Dilg. “This is an important victory to ensure that consumers will not be subject to recurring charges imposed without their clear approval and consent.”

This is believed to be the first injunction in California (and one of the first in the United States) to require a separate check-box to ensure that consumers knowingly consent before they’re enrolled in auto-renewals, according to the City.

The final court judgment was approved by Judge Mitchell L. Beckloff of the Santa Monica Superior Court, and entered by the court on August 28, 2017.

Under the judgment, Beachbody will pay a total of $3,579,000. This includes $2,579,000 in penalties and $1,000,000 in restitution to non-profit groups that work for laws and policies to help communities with health and nutrition.

Prosecutors also alleged Beachbody made health-related and other claims about its products that were false, misleading, and not backed by scientific evidence. These included claims in the areas of: detoxifying, anti-aging, reducing inflammation, balancing hormones, preventing mental decline.

The injunction requires that before Beachbody makes any claims about its products, it must have “competent and reliable” scientific studies to support the claims. These studies must be based on similar amounts and formulations as the advertised products.

The Santa Monica City Attorney’s Office conducted an undercover investigation, consulted with scientific experts about Beachbody’s health claims, and engaged in lengthy negotiations with the company’s attorneys over a period of more than two years.

“We appreciate the company’s cooperation and its willingness to change its practices,” said Radinsky. “Beachbody is one of the first major sellers to be up-front with its customers about consent for recurring charges, including the new, separate checkbox. They will now have one of the best online disclosure and consent pages anywhere.”

Beachbody headquarters in Santa Monica.
Photo: City of Santa Monica
Recurring subscription payments are part of Beachbody’s business model.
Photo: Fitness on Demand
Related Posts

Juneteenth Art Exhibition Set for Abbot Kinney Boulevard

June 13, 2024

June 13, 2024

The Event Features Works by Twelve Prominent Black Artists From Los Angeles An art exhibition titled “FREEDOM” will open at...

Santa Monica Chamber Announces Prestigious Toast of Santa Monica Event

June 12, 2024

June 12, 2024

Event to Showcase Business Excellence and Community Spirit The Santa Monica Chamber of Commerce is gearing up for its highly...

Former HR Chief of Santa Monica Accuses City of Racial Discrimination

June 12, 2024

June 12, 2024

She Was Selected in 2018 as the First African American to Hold That Position Within City Leadership, According to the...

Las Vegas Man Convicted in 2016 Santa Monica Home Invasion Case

June 12, 2024

June 12, 2024

With the Help of DNA Evidence, the Case’s Investigation Was Able to Link the Home Invasion With a String of...

Hang-Ten Therapeutics-Surf Therapy for Kids: Catching Waves and Finding your Calm

June 12, 2024

June 12, 2024

A different type of therapy is making waves in Los Angeles. Hang-Ten Therapeutics, founded by Naomi Matanick, a licensed pediatric...

Venice Canal Attack Suspect Appears in Court

June 12, 2024

June 12, 2024

He faces a lifetime prison sentence without the possibility of parole By Zach Armstrong The man who allegedly raped and...

(Video) The Opening of Pico Roots Marketplace in Santa Monica

June 12, 2024

June 12, 2024

Lots of friendly vendors with wonderful gifts, cards, clothing, decor, and coffee beans available at 1819 Pico Boulevard. @smmirrornews The...

Tien Pham Connects Personal History with Role in Robert Downey Jr.’s “The Sympathizer”

June 11, 2024

June 11, 2024

Family’s Harrowing Escape From Vietnam Mirrors the Acclaimed HBO Max Series Vietnamese American actor-musician-producer Tien Pham finds a deep connection...

Jinky’s Cafe is Returning to Santa Monica

June 11, 2024

June 11, 2024

The Development Comes After Months After the Franchise Closed Its Previous Santa Monica Storefront By Zach Armstrong Several months after...

Three Taken Into Custody After Assault Incident Closes Portion of Main Street

June 11, 2024

June 11, 2024

A Male Victim Was Transported to a Local Hospital for Treatment By Zach Armstrong Three suspects were taken into custody...

Shutters on the Beach Brings Beachside Spring Celebrations 

June 11, 2024

June 11, 2024

As spring unfurls with super blooms and sunsets after 7pm along the California coast, Shutters on the Beach emerges as the most...

Hotel Casa Del Mar: The Epicenter of Springtime Diversions

June 11, 2024

June 11, 2024

Hotel Casa Del Mar stands as a beacon of vibrant coastal charm on Santa Monica Beach. Perfectly poised, the hotel’s...

Gladstone’s Unveils New Summer Menu and Cocktail Offerings

June 10, 2024

June 10, 2024

This Comes Several Months After the Restaurant’s Staff Joined Forces for a New Type of Ownership The historic beachside restaurant Gladstone’s has...

Candlelight Vigil to Be Held for Venice Canal Attack Victim

June 10, 2024

June 10, 2024

Candles Will Be Provided for All to Participate in the Tribute By Zach Armstrong A candlelight vigil for Sarah Alden, the...

New Small Business Marketplace “Pico Roots” Opens in Santa Monica

June 10, 2024

June 10, 2024

Pico Roots Aims to Be a Hub for Homegrown, Small and Micro Businesses Which Support Local Creators The Community Corp....